Between sorting out dinner, helping with homework, and the constant laundry cycle, remembering to reorder vitamins is probably the 500th item on your mental checklist. And who needs that added stress?

That’s exactly why we created a Hiya subscription. It’s a completely flexible, sustainable, and reliable system built for busy family life. We wanted to make sure you get the freshest vitamins, receive easy refills right on time, and can manage your plan without any hassle or secret hoops to jump through.

Here’s a bit more about the Hiya vitamins subscription and how it works.

Why Hiya Uses a Subscription Model

You might be wondering, why a subscription? Can’t I just buy them myself? The truth is that it’s really convenient. You’ll never have to worry about running out, hitting the grocery store last minute, or remembering to hit "reorder" every so often. It's one less mental load, and honestly, don't all parents deserve that? 

Another thing is that you’re always getting the freshest possible product (not something that’s been sitting on a shelf for months because you stocked up all at once). And the science is simple: fresh ingredients deliver the best nutritional support.

Lastly, sustainability is huge for us. That’s why the Hiya refill program is at the heart of our mission. Instead of throwing out a container every month, you get a small, recyclable pouch of vitamins to put into your sturdy, reusable glass bottle. This commitment to eco-friendly vitamin refills is a major Hiya subscription benefit that reduces waste and teaches kids even more great habits.

And we understand - subscriptions models can make people a little skeptical, especially as some merchants lack transparency when it comes to their offerings. But at Hiya, we keep things simple, straightforward and fair. Our subscriptions are completely flexible, and we never lock you into a contract. You get your kids' vitamins, your way, without worry, without lengthy and complicated terms and conditions. 

All in all, our model focuses on consistency, because that's what makes a health habit stick. And with the added sustainability, convenience and freshness, there’s all to gain and nothing to lose here.

How the Hiya Subscription Works

The entire process is designed to be easy. You start with a reusable bottle, and every month after that, a fresh, small refill pouch arrives automatically, so your little one never runs out.

Here’s a full explanation of the process (with each stage being easy to manage or change anytime):

Start with Your Starter Kit

Your first delivery is the beginning of a better routine! This Hiya starter kit includes your first month's 30-day supply and, most importantly, your beautiful, durable refillable glass bottle.

We made this bottle tough, reusable, and fun. It comes with a pack of stickers so your child can personalize it and feel excited about their daily habit. Not only will they be learning to look after their health, but it will also help instil a “refill, not replace” mindset - both great lessons to teach kids early on in life.

Get Monthly Refills Automatically

Life’s busy, so we handle the "remembering" for you! Every 30 days, your Hiya refill arrives via mail.

This monthly vitamin delivery ensures you always have your kids’ new supplies right when you need it. We send a fresh pouch, you pour the vitamins into your reusable bottle, and you have zero worry and zero plastic waste. Your billing renews automatically at this time - unless you tell us otherwise, of course.

Pause, Skip, or Cancel Anytime

We know life happens. Vacations, changing nutritional needs, or even just a tight budget month. That’s why we give parents total control.

You can easily pause your Hiya vitamins subscription, skip a Hiya refill, or cancel your plan at any time. There are absolutely no hidden fees, penalties, or lengthy forms to fill out. Your family’s well-being is the priority here, and we'd never want a complicated commitment to get in the way of that. If you need to cancel your Hiya subscription for any reason, it’s designed to be a quick, click-of-a-button process - no stress.

Manage Your Subscription Easily

If you need to make a change, we promise it will take less time than it takes to unload the dishwasher. All your changes happen in your dedicated Hiya account (a super simple, straightforward hub). You can log in anytime to:

• Update your Hiya vitamins delivery date (push it back or pull it forward).

• Change your address or payment info.

• Add new products to your next shipment.

• Skip, pause, or cancel your Hiya Health subscription immediately.

With all this, managing Hiya subscription couldn’t be simpler. But if you ever run into a snag or just prefer talking to a person, our customer support team is always ready to help, too. 

Customer Experience

The truest measure of a good system is what real families say about it. We’re so proud of the feedback we get about the Hiya subscription experience. Parents constantly tell us how relieved they are that it's just so easy.