Shipping policy

SUBSCRIPTION PROCESS, RENEWAL, CANCELLATION, SHIPPING, BILLING & REFUNDS

Currently, we only ship to addresses within the US and Southern Canada. We offer free shipping for orders within the continental United States. For orders shipping to a Canadian address, we assess a flat shipping fee of $15.

If you purchase a subscription to Hiya through our Site, you will receive an initial package with your refillable bottle including your thirty (30) day supply of vitamin supplements, then every thirty (30) days, we will send you a shipment containing a thirty (30) day supply of vitamin supplements from us. Our subscription term is thirty (30) days so we make sure that you do not run out of your vitamin supplements at the end of each month.

Your subscription will continue, and you will be charged, every thirty (30) days, until you choose to cancel. However, please note that all fees for the Services are non-refundable, so if you cancel your subscription, we will send you any outstanding supply of vitamin supplements but will not refund you any amounts for shipments not received as of the date of cancellation. There is no subscription fee associated with your subscription. You will only be charged for the cost of the product and any relevant cost of shipping and handling. After your initial thirty (30) day subscription period, and again after any subsequent subscription period, your subscription will automatically commence on the first day following the end of such period (each a "Renewal Commencement Date") and continue for an additional thirty (30) day period, at our then-current price for such subscription. You agree that your account will be subject to this automatic renewal feature unless you cancel your subscription at any time prior to the Renewal Commencement Date by emailing us at support@hiyahealth.com or by canceling your subscription in your online account (in select states such as California and New York City where you can cancel in your customer portal).

By subscribing, you authorize us to charge your payment provider now, and again at the beginning of any subsequent subscription period. We may send you an email reminder prior to charging your payment provider each subscription period. If you choose to cancel your subscription at any time, your subscription will terminate automatically and we will not charge your payment provider for the subsequent subscription period. You agree that we may either terminate or suspend your subscription for any reason at any time in our sole discretion.

Your product will be sent within 3-5 business days using USPS, UPS, or FEDEX.  

Refunds:  If you would like to receive a refund for any good faith reason, please contact us at support@hiyahealth.com. If a refund is requested, Hiya will refund your payment if your product is cancelled and a refund is requested within fourteen (14) days of the arrival of your initial order. Any additional refunds will be issued by us in our sole discretion. We reserve the right in our sole discretion not to grant refunds on discounted orders. For refund requests on larger orders that include more than one bottle, we may charge a per bottle fee for shipping and handling. No return is necessary. 

We accept the following bank or credit cards: Visa, MasterCard, American Express and Discover. 

You may be charged local tax, if applicable. If your payment method is declined, we will attempt to process your charge until the transaction is approved. If we are unable to complete the transaction, we may contact you directly to update your account information.

We use a third-party service provider for payment services (e.g., credit card transaction processing, merchant settlement, and related services). You hereby consent to provide and authorize Hiya Health Products LLC and its third-party service provider to share any information and payment instructions you provide to the extent required to complete payment transactions in accordance with this Agreement, including personal, financial, credit card payment, and transaction information. Upon initial registration of your credit card, you may see a pending charge as part of the authorization confirmation process. This is not a charge and is used to confirm account authenticity. The pending charge should automatically clear on its own. If you have any issues, please contact support@hiyahealth.com.

We are not responsible for any fees or charges that your bank or credit card issuer may apply.

The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier.